Delivery Information

DOMESTIC DELIVERY

We are pleased to offer FREE Standard Shipping on all orders over $89.

Standard shipping for orders under $89 is $6.

VIP CHARMS uses Vietnam Post for all domestic orders (Vietnam). All tracking will be sent via e-mail with the delivery confirmation. Delivery time will take 3-10 working days, excluding weekends and holidays.

INTERNATIONAL SHIPPING

We are pleased to offer FREE Standard Shipping on all orders over $89.

Standard shipping for orders under $89 is $6.

For all international shipping we calculate a flat rate shipping according to destination, each order will be given a tracking number for order tracking. Tracking number would be provide once the product have been shipped and you can enter the tracking number to track your package and to check delivery status online. Delivery time will take 1* month, excluding weekends and bank holidays. For free shipping worldwide we use different shipping services, delivery time is 1* month excluding weekends and can be delayed up to 1-2 months due to Covid-19.

Additional import duties and tax may be charged at end destination by customs, which is a tariff or tax imposed on goods. Additional charges for customs clearance must be fulfilled by the recipient; VIP CHARMS has no control over these charges, nor can predict what they may be.

* Above shipping times are estimates quoted by our courier companies, so VIP CHARMS cannot be liable or held responsible for any delay after dispatch. Delays do happen occasionally due to uncontrollable factors, e.g. weather change, pandemic, but please be assured that VIP CHARMS will do our best to minimize any inconvenience that may arise.

CUSTOM DUTIES AND TAXES

In most cases, customs fees do not apply. In some rare cases(Like EU orders**), you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).Unfortunately,VIP CHARMS has no control over these charges and we can't tell you what the cost would be, as custom policies and import duties vary widely from country to country.

**EU orders: Please note that all orders entering European countries after Brexit are now subject to custom and duty charges.

Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online on the Track My Order page with your tracking number. If your package has not been delivered within the estimated time, or you have additional questions regarding shipping, we are here to help you out! Just contact us via e-mail: cs@vip-charms.com.

ADDRESS INFORMARTION

Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout.