Our company cares about each client and tries to constantly improve. Therefore, if the purchased goods are not suitable for you for any reason, has factory defects, you have the right to return or exchange the goods within 14 days from the date of purchase.

Our head office is in Vietnam.

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

If you notice a mistake with your order after receiving an order confirmation email, please messenger us on Facebook. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.

You will receive a confirmed letter including your order information by system automatically once you pay for your order completely.

In normal conditions, your email address maybe wrong or blocked by spam filters. You’d better check your junk mailbox or change your spam filters. Another way is leaving your usual mail address in order that you can receive all of our emails.

You will not be charged any consumption tax by VIP CHARMS. However, you may need to pay the customs duties by yourself if there is any.

In our menu, you will see a currency widget where you can change the currency to one of the following:  USD, EUR, RUB, AUD, GBP, CAD, MXN, BYN, PHP.

We accept Visa and MasterCard, Apple Pay (CIS countries), payment to electronic wallets and Crypto

We take security very seriously and do not process any of your payment information ourselves. All payment methods VIP CHARMS offers are widely used around the world. They are all used by so many people, then they are safe and secure without doubt. Once you enter your personal and credit card information, your online purchase will be processed through a secure computer server. The personal information you enter is encrypted to keep it protected while in transit.

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you, e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

Most of the charms and bracelets are made of 925 sterling silver. Some of the charms are made of murano glass or crystal.

Yes, our charms fit for European style charm bracelets, such as Biagi, Troll, Chamilia, and etc.

For your convenience, we are happy to ship our products to every place in the world. We are glad to offer Free Standard Shipping for Any Order Over $89. For more information, please check delivery information.

Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product.  Shipping time depends on the shipping method you selected. For more information, please check Delivery Information.

You can email our customer service directly and show your tracking number, and then we will check it for you. Supposing that we are sure the parcel was lost indeed, we will arrange a new delivery or refund. However, if the items were lost because you offered us incorrect address information, you should be responsible for the loss.

Don't worry about it. We promise an easy refund within 14 days. If your jewelry doesn't fit after you receive your package, simply return it unused and in its original packaging. Once the return is accepted, the money will be transferred to your original account. Any promotional gifts must also be returned with the returned merchandise. See our Returns and Exchange Policy for details

We offer an easy, hassle-free 14-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 14 days of the delivery date. If you would like to know more, please view our Returns and Exchange Policy


What if I have a question that hasn’t been answered above?

We are always happy to help you with any queries you may have. Please just contact us.

Email us: cs@vip-charms.com