Returns and Exchange Policy
Thank you for shopping at vip-charms.com.
Our online store provides bright, stylish, fashionable products from independent designers with high quality material and reliable manufacturing.
Our QA team members check each product before packaging to ensure maximum customer satisfaction.
If you are not completely satisfied with your purchase, it is easy to exchange or return it. Simply submit a return/exchange request on Return page Return and we will do our best to accommodate your request.
Buyers will only be charged a shipping fee (including returns).
Need a different size, color or pattern? Exchange the item with no problem while it's in stock.
Send your returned purchase to our return center. We will issue a refund to your original method of payment within one week of receiving your purchase at our return center.
-Purchase may be returned or exchanged within 14 days of receipt.
-Goods must be unused, undamaged, in their original packaging with all original labels, make sure all items in the package are intact. Items that do not meet these criteria will not be considered for return.
When returning an item, please contact our customer service department so we can help you resolve the issue better. Thank you very much in advance. Please contact our customer service department for a return address.
Your payment for the order will be fully refunded if the order is cancelled within 24 hours of payment. If you decide to cancel your order, please submit a request to cancel your order under "Contact Us". For orders cancelled after 24 hours of payment but before shipment, a 15% cancellation fee applies. We do NOT accept cancellation requests if the order has already shipped.
If you have additional questions/issues, please feel free to contact us.
International contact: (+84) 924 724 238
Internal contact: (+84) 924 724 238
Representatives are available from
8 a.m. to 5 p.m. (IST) Monday through Friday
9 a.m. to 5 p.m. Saturday (IST)
To download return and exchange forms, click on the links below: