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Privacy policy
Dear Valued Customer,
We kindly request that you read the Privacy Policy carefully before making a purchase. By making a purchase on the vip-charms.com e-platform, you agree to the Privacy Policy and confirm that you have read, understood the terms and conditions under which we process your personal data and have accepted the Privacy Policy.
Maryna Tsiareshchanka PR VIP-CHARMS, is headquartered at 11000, Cara Lazara 5, Belgrade (Old Town), Serbia, VAT ID (PIB): 114382380, Registry ID (M.B.): 67531752, Web Shop: vip-charms.com (hereinafter: “VIP-CHARMS, Company, Platform or We ); Customer support e-mail: cs@vip-charms.com tel.: +381 63 833 0 666 is committed to respecting and protecting the privacy of each individual (natural persons - platform users, potential users, vendor representatives or other persons - hereinafter collectively referred to as ’ Person or You ‘) whose personal data is collected and processed (hereinafter: ’ Personal Data ”).
On behalf of Maryna Tsiareshchanka PR VIP-CHARMS we are committed to protecting the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All employees involved with management of data in vip-charms.com web store (and business partners) are responsible for respecting the principles of privacy protection.
VIP-CHARMS collects, processes and stores personal data in accordance with the Law on Personal Data Protection (Official Gazette of the Republic of Serbia, No. 87/2018) (hereinafter: “Law”).
We recognise the importance of privacy to our customers and have therefore published this Privacy Policy to set out how we collect, process and store your personal data. This policy also explains how we protect your data, how long we keep it and your rights in relation to your personal data. This Privacy Policy describes our practices for collecting personal data, including how we collect it, from whom we collect it, and the circumstances under which we collect it. It also describes how we use personal data, how long we retain it, and the rights you have regarding your personal data.
In any case, if you have any questions or concerns, please contact us at any time by email: cs@vip-charms.com.
Thank you for your trust!
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any revised Privacy Policy will be posted on the Site, the "Last updated" date will be updated, and any other steps required by applicable law will be taken.
How We Collect and Use Your Personal Information
At the time of user registration on the Site, we will collect the following information: user name, address, phone number, and email address.
If you are registering an account through social media platforms such as Facebook or Google, we may collect your account name and profile photo from those platforms.
If you are registering as a wholesaler, drop shipper or affiliate member, in addition to the information mentioned above, we may also collect information about your business, such as your website, your customers’ names and addresses, etc.
In the event of a payment being made, personal data in connection with the payment will be collected. This data includes your PayPal account, credit or debit card number and other card information, as well as other account and authentication information, and billing, shipping, and contact details.
Should you contact our customer service team, we may record your conversation with us and collect additional information to verify your identity.
We record users' buying and browsing activities on our site, including but not limited to IP addresses, browsing patterns, buyer behavioural patterns and equipment information. Furthermore, we collect statistical data about the Site and its visitors, including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
We collect and use your personal data for the following purposes:
- Verifying your identity
- Processing your registration as a user, providing you with a log-in ID for the site and maintaining and managing your registration
- Providing you with customer service and responding to your queries, feedback, claims or disputes
- Offering and measuring targeted advertisements and services
Information We Collect Directly from You
Information that you submit to us directly via our Services may include:
Please provide us with your basic contact details, including your name, address, phone number and email address.
Order information, including the customer's name, billing address, shipping address, payment confirmation, email address and phone number.
Account information, including your username, password, and security questions.
Information regarding items viewed, added to a cart, or added to a wishlist.
This also includes customer support information, such as the details you choose to include in communications with us, for example, when sending a message through the Services.
Please note that some features of the Services may require you to directly provide us with certain information about yourself. Please be aware that if you choose not to provide this information, you may not be able to use or access these features.
Information We Collect through Cookies
We use cookies and similar technologies to provide, protect, and improve our products and services. Usage Data may encompass information regarding your access and utilisation of our Site and your account, including device data, browser data, information about your network connection, your IP address, personalising content, offering and measuring advertisements, understanding user behaviour, and providing a safer experience and other information regarding your interaction with the Services.This includes .
You can remove or reject cookies using your browser or device settings. However, doing so may affect your ability to use our products and services. To achieve this, we may utilise cookies, pixels and analogous technologies ("Cookies").
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you. This includes processing your payments, fulfilling your orders, sending notifications to you related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating any returns and exchanges and enabling you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, including sending marketing, advertising and promotional communications by email, text message or postal mail, and displaying advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding any potential fraudulent, illegal, or malicious activity. Should you elect to utilise the Services and register an account, you are responsible for ensuring the security of your account credentials. We strongly advise that you do not share your username, password, or other access details with anyone else. Should you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and to improve our services. This is in our legitimate interests in order to respond to your queries, provide effective services to you, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.
We use cookies to power and improve our site and our services. This includes remembering your actions and preferences, as well as running analytics to better understand user interaction with the services. This is done in our legitimate interests to administer, improve and optimise the services. We may also permit third parties and services providers to use cookies on our site to better tailor the services, products and advertising on our site and other websites.
Most browsers accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some of the services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
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We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at cs@vip-charms.com